Immediate Implementation Our goal is immediate implementation of the methods and skills that we teach starting the day after class so that the results can also be immediately achieved. We structure our training to meet that goal. The Fagan Defect-Free Process involves changing and improving how the whole development organization works. This means the team of managers, analysts, designers, developers, testers, maintainers, documenters, etc., must understand how to use this process and how it will help them achieve these goals. Change takes time! Our course will take you through the steps needed to make these changes in your organization. Having proven its effectiveness in class, almost all organizations implement what they learned starting the day after class. Since the training case studies involve actual products that the team is developing, real work is done during the class and real work issues are addressed and often worked out in the class. For these reasons, managers need to be involved in the class itself. To help achieve the required results, Michael and all of our Associates have used all that they teach in their own work experience as both former software and/or hardware engineers and middle to upper level managers of development organizations. They are fully capable of handling both technical and management issues as they arise in the class. They have also been specially trained by Michael Fagan to teach the Fagan Defect-Free Process. © 2000 Michael Fagan Associates